Zezu demonstrates a steadfast commitment to protecting user privacy, ensuring the security of personal information shared on this platform or application. Operated by KometKode Pvt. Ltd., we collect and, in specific instances, disclose your information with your explicit consent to deliver our listening services. This policy outlines our practices for collecting, using, and disclosing information to safeguard your privacy effectively.

1. Data Collected

We prioritize your online privacy and acknowledge the need to protect and manage any personal information you share. The following information may be collected:

1.1 Personal Data

Information such as your name, phone number, email address, physical address, city, gender, age, and payment details in compliance with payment gateway regulations.

1.2 Permission-Based Data

Information derived from permissions granted by you, including access to location data, storage permissions, microphone access for voice calls, and notification permissions.

1.3 Tracking Information

Data such as IP address, device ID, browser information, URLs visited, and interactions with the platform.

1.4 Usage Analytics

Information regarding your platform usage, session durations, listener preferences, and interaction patterns for analysis and improvement purposes.

2. Why We Collect Data

Your data is collected to:

• Facilitate the listening services you have chosen
• Match you with appropriate listeners based on your preferences and background interests
• Display content relevant to your preferences
• Communicate account and service-related updates
• Process payments and manage your credit balance
• Enhance customer support services
• Comply with applicable laws and regulations
• Ensure interactions on the platform are conducted effectively and safely

We may use your contact information internally to improve services but will delete it upon your withdrawal of consent. This can be done by sending an email to support@zezu.in. You retain the option to withhold specific information and may choose not to use particular features or services on the platform.

3. Use of Your Data

The data you provide is used to:

• Deliver and improve the requested listening services
• Connect you with suitable listeners from diverse backgrounds
• Maintain internal records and analytics
• Enhance the overall quality of services provided
• Detect and prevent misuse, fraud, or inappropriate behavior
• Comply with legal and statutory obligations

We will not sell, trade, or license your personal information. Your information will only be shared if required by law or with third parties acting on our instructions (such as payment processors or cloud service providers). Information collected via server logs, such as IP addresses and visited pages, is used for system management and troubleshooting.

4. How Data is Collected

Purpose Identification: At the time of collection, the purposes for which data is being collected will be clearly identified.

Consent-Based Collection: Data will be collected and used solely for the specified purposes, with your consent or as required by law.

Retention Period: Personal data will only be retained for as long as necessary to fulfill its intended purposes or as required by law.

Accuracy: Collected data will be relevant, accurate, complete, and up-to-date to serve its purposes effectively.

5. External Links on the Platform

The platform may contain advertisements, hyperlinks, or resources provided by third parties. Zezu does not control or endorse the content or availability of these external sites and is not liable for any loss or damage resulting from their use. These third-party platforms may have their own privacy policies, which you are encouraged to review.

6. Permission and Device Access

The application may request access to the following features:

• Files and media
• Location
• Contacts
• Notifications
• Phone
• Microphone (for voice calls with listeners)
• Pop-up window

7. Cookies

Cookies are small files of letters and numbers stored on your browser or device's hard drive, used to enhance your browsing experience. By continuing to use the platform, you consent to our use of cookies. These files help us transfer information to your device for functionality.

You may configure your browser to refuse cookies or alert you when cookies are being used. Note that disabling cookies may limit access to certain platform features or cause functionality issues.

8. Your Rights

Unless an exemption applies, you are entitled to the following rights regarding your personal data:

• Access Rights: The right to request a copy of your personal data held by us
• Correction Rights: The right to request corrections to inaccurate or outdated data
• Withdrawal Rights: The right to withdraw consent for data processing at any time
• Objection Rights: The right to object to the processing of your personal data
• Complaint Rights: The right to lodge a complaint with a supervisory authority
• Transfer Information: The right to know if your data is shared with a third country or international organization

If you have an account with our services, you have the right to obtain a copy of all personal data we hold about you. Additionally, you can request that we limit the ways in which your data is used within your account.

9. Data Protection and Security

We implement industry-standard security measures to protect your data:

• Encryption: All sensitive data is encrypted in transit (SSL/TLS) and at rest using advanced encryption standards
• Access Controls: Strict internal access controls ensure only authorized personnel can access user data for legitimate purposes
• Regular Audits: We conduct regular security audits and vulnerability assessments to maintain platform integrity
• Account Security: We encourage strong passwords and offer security features

While we take extensive measures to protect your data, no system is completely secure. Please report any security concerns immediately to support@zezu.in.

10. Children's Privacy

Zezu is intended for users aged 18 and above. We do not knowingly collect information from individuals under 18. If we discover that a minor has provided personal information, we will promptly delete it. Parents or guardians who believe their child has provided information should contact us immediately.

11. International Data Transfers

Zezu operates globally, and your data may be transferred to and processed in countries other than your own, including India where our servers are located. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

12. Compliances

This legal agreement is an electronic record in terms of the Indian Information Technology Act, 2000, and the rules under it, as applicable. It includes amended provisions related to electronic records in various statutes under the Indian Information Technology Act, 2000.

This document is published in accordance with Rule 3(1) of the Indian Information Technology (Intermediaries Guidelines) Rules, 2011, and Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

13. General

• Users may access the platform's services without disclosing personal information unless required by law or necessary for the service
• Users are advised not to share personal or sensitive information with listeners. The platform is not responsible for information voluntarily shared during sessions
• In the case of payments for services, the platform may receive personal data through payment gateways but will not retain card or banking details

14. Amendments

The Privacy Policy may change periodically. The latest version will always be available on the platform. Continued use of the platform signifies acceptance of the updated policy. We will notify you of significant changes through the app or via email.

15. Consent Withdrawal, Data Download and Data Removal Requests

To withdraw your consent, request a data download, or request data deletion, please email us at support@zezu.in or refer to our Data Deletion Policy for detailed instructions.

16. Contact Us

For any questions or concerns about this Privacy Policy, feel free to contact us:

KometKode Pvt. Ltd.
HOUSE NO:2-100/428, SRI SAI SURYA ENCLAVE, MACHA BOLLARUM, HYDERABAD, TELANGANA, INDIA
Email: support@zezu.in
Phone: +919529632395